Help center
Find help for the issue you have
Begin with the action you were trying to take. Signing in, generating media, allowing a browser permission and changing a subscription call for different checks and different support details.
In this article
Find the right account before changing a payment
Match the signed-in account to your purchase confirmation first. Then choose the action you need: subscription settings control renewal, while a refund requires its own request.
Name the chat or media action that failed
Say whether you were sending text, requesting a picture, listening to a message, making a call or using a video mode. Check that character's available controls; support for one format does not imply all the others.
Check the browser and phone setup
Note your device, browser version and sign-in method when checking a loading or setup problem. Follow the relevant web-app steps before considering a download from a source unrelated to us.
Send the details that identify your problem
Tell us the account email, when the problem happened, the feature you used and the exact on-screen message. Add the date and amount for a payment, or the character and requested action for a generation.
Attach only a relevant screenshot and the details needed for this issue. Leave out passwords, recovery codes, full card details and unrelated private conversations when writing to support.
Questions and answers
Who can help me change a subscription or investigate a charge?
Use your account settings or contact our support team. Chat characters are fictional, and their replies do not change subscriptions or manage payments.
Which details will help support investigate?
Provide the account identifier, affected feature, approximate time and exact error. Add only relevant non-secret evidence; never include login credentials or complete payment-card data.