Trust & safety
Candy AI safety: accounts, privacy and payments
Know which account you are using, choose what personal information to share and read the amount due before paying. Our support team can help with access, billing or a content concern; character replies are part of a fictional exchange.
In this article
Distinguish our operator from a fictional character
Our operator is EverAI Limited, registered in Malta as C107181. Use our company contact details or account-support channel when you need to reach the business behind the service.
Treat character replies as part of fictional AI exchanges. They are not messages personally sent by a performer, arrangements for an in-person meeting or decisions from account support. Choose what to share with that distinction in mind.
Build a fictional role without disclosing real secrets
Invent the address or background your scene needs. Leave out banking credentials, your actual home address and someone else's private history; none is necessary for a character to take part in the fiction.
Keep confidential records out of chat. Conversations are separate from public character profiles, but the private presentation does not exclude processing or review by the service. Consider our privacy terms before deciding what to submit.
Read the full charge and renewal before paying
Compare the total billed for the term, its currency, renewal conditions and included tokens before confirming. An offer expressed as a smaller monthly equivalent may still collect the whole term in one payment.
Retain your receipt and cancel through the account if you want renewal stopped. Subscription card charges use the descriptor EverAI, but that wording does not hide the transaction from your bank's records.
Protect your login and direct concerns to support
Return through the sign-in method you registered and choose a password you use nowhere else. Do not give credentials to a character, through social messages or to an unfamiliar app advertising a Premium unlock.
Send us the location and reason for a content concern, or the relevant account details for a billing or login issue. A fictional character cannot investigate these matters or make administrative changes for you.
Questions and answers
Which company is responsible for Candy AI?
Our operator is EverAI Limited, Malta registration C107181. Check individual payments, privacy choices and websites on their own merits; the company name alone does not establish that a lookalike site belongs to us.
Does a private chat exclude access by service providers?
No. A conversation can look private while still being processed by the service and its providers. Check our privacy terms, and keep credentials and unnecessary sensitive details out of the exchange.
Can I rely on a character's reply about a charge or refund?
Use checkout information, account confirmations and our support team to verify billing actions. A fictional reply cannot approve a payment or confirm that a refund happened.