Memberships
Check your Candy AI payment and billing details
Look for EverAI when identifying our subscription card charge, then match the date, amount and account to your receipt. The statement descriptor is not the name of the character or media experience you selected.
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Match the statement amount to your purchase
Use your receipt to distinguish a membership payment from a token purchase. If you selected a longer plan, compare the statement against the full term total rather than the smaller monthly equivalent shown in the offer.
EverAI is a neutral descriptor, not a way to remove a transaction from financial records. Your bank or payment provider retains its own information, and payments made through other methods may be described differently.
Choose from the payment options shown for your location
We list credit and debit cards, cryptocurrency, Apple Pay, Google Pay and bank transfers through supported routes such as Volt or Pix. Your location and checkout determine which of these you can use for a particular purchase.
Select an option that your checkout actually offers. Another service's acceptance of PayPal, gift cards or a different method does not establish that we can accept it for your payment.
Manage additional cards without changing renewal
Go to Profile, open Subscription and select Payment Method to manage saved options. Use the trash control to remove an additional method; keep at least one payment method while your subscription is active.
To prevent a future renewal, complete the cancellation process in your subscription settings. Deleting an extra saved card only changes the stored payment options and does not cancel the plan.
Contact us about an unfamiliar or duplicate charge
Send our support team the subscribed account email, payment date, amount and any receipt or confirmation that helps identify the transaction. If requested, provide only the last four card digits to help locate a disputed charge.
Keep your full card number, security code, password and banking credentials private. For a suspected unauthorised payment, also reach your payment provider through its secure contact route.
Questions and answers
Why does my Candy AI card payment say EverAI?
We use EverAI as the descriptor for subscription card charges. Match its amount and payment date to your receipt to identify the purchase.
Can I choose PayPal for my Candy AI purchase?
Check the options in your checkout, which depend on your location. When PayPal is not offered there, use one of the available methods instead.
Will deleting an extra payment method stop renewal?
No. Use Unsubscribe in the subscription settings and finish its confirmation to cancel renewal. Removing an additional saved method does not perform that action.