Get back into your Candy AI account

Register with details that belong to you

Choose one of the registration options we offer and provide an email address you can access. Check that the details are accurate, and use a password reserved for this account.

Register and pay with your own credentials and payment method. Buying, borrowing or sharing someone else's account is not a supported alternative to setting up your own access.

Match the login to your registration

Use email and password if that is how you joined. If you chose an available third-party sign-in option, return through it before trying to register again.

Compare the email shown in your account with the purchase confirmation when a paid feature is unavailable. Being able to sign in does not establish that you opened the subscribed account.

Request password recovery from the sign-in controls

Choose the available password-recovery option if you have forgotten your password, then check the mailbox used at registration. Keep passwords out of character chats and social messages; neither is a recovery route.

Check spam filtering and the spelling of your registered address if the email is missing. Avoid sending repeated recovery requests from multiple tabs, and ask support if you cannot locate the account with your subscription.

Verify account access beyond the catalogue

Check the account itself when looking for chat history, balances or paid access. You may be able to browse the catalogue without being signed into the subscription you need.

For a persistent sign-in error, tell support which device, browser and login method you used, along with the exact error. Leave out your password, recovery codes and complete card number.

Questions and answers

I paid for a plan, so why am I seeing free access?

Match the account you opened to the email and sign-in method used for the purchase. Check for a different login before buying another subscription.

What does browsing without a login give me access to?

Some catalogue material may be visible while you are signed out. That visibility does not establish access to saved chats, paid balances or all media tools without an account.

Does account support need my password or recovery code?

Keep both to yourself. Give us the account identifier and relevant error details so we can investigate without receiving your login secrets.