Help center
Find a saved profile or a media result
Start with the item you are looking for: a character profile, an image, a video or a conversation. Each has its own place; saving a character does not collect everything connected with that profile.
In this article
Save a profile to return to it
Use Save character on a character card to bookmark the profile in this browser's collection. Return through that saved entry when you want the profile again, but do not treat it as a chat copy.
Check which browser you used if the list looks empty. Clearing site data, switching browsers or using a private session can affect local choices without removing content held in your account.
Look for media in the tool that created it
Open My Generations for a completed Build Your Video result. For pictures, return to the image tool or conversation and use the collection and download controls available there.
Check whether you saved a profile, generated a result or unlocked prepared content. Bookmarking a character does not purchase a pack or download the images shown on its profile.
Locate an existing request before spending again
Confirm the account you opened, then inspect the generation's status if you cannot find its result. A request that is still taking time is not the same issue as an unsuccessful purchase.
Search for the first result before paying tokens for another attempt. If you need our help, retain the character name, approximate request time and any error so we can identify the action.
Check your download and its permitted use
Select a download location and open the saved file before clearing the view you downloaded from. That file is a personal copy, not an export of the conversation or a backup of account settings.
Review the permissions before publishing or using content commercially; access alone does not supply those rights. Do not place another person's private information or disputed material in a shared folder.
Questions and answers
What do I keep when I choose Save character?
You keep a browser bookmark to the profile, not a copy of its chat. Find conversations and their history separately from the local character list.
How do I find a video after Build Your Video finishes?
Open My Generations in that video workflow. If it is missing, confirm you are in the account that made the request.
Why did my saved profiles not follow me to another browser?
The bookmark list is stored locally by the browser you saved it in. It is neither an account backup nor a chat archive shared between browsers.