Check what a Private Content pack includes

Know whether you are opening media or creating it

Distinguish the images and videos already offered on a profile from results you ask an AI tool to create. An existing pack can be unlocked without generating a picture to match the most recent message in your chat.

Read what the offer contains before accepting it. A still-image pack, an individual clip, an episodic story and an interactive scene serve different purposes; access to one should not be read as access to the others.

Inspect the pack price against your available tokens

Do not assume membership covers every private pack. A pack's token charge can exceed the allowance included with your plan, even when your membership gives access to the feature. Check your available balance before deciding to unlock it.

Before unlocking, confirm the specific item and displayed charge. If your balance changes afterward, match it to that action rather than attributing the spend to ordinary text conversation.

Do not read the name as a privacy or reuse guarantee

Treat Private Content as the media feature's title. It does not guarantee end-to-end encryption or mean that only you can ever access a conversation. Use our privacy information for the applicable data-handling terms.

Follow the sharing and usage rules for anything you unlock. Opening a picture or video does not authorize presenting it as your own work or commercially reusing somebody else's likeness.

Check the account before repeating an unlock

If purchased access is not visible, confirm the account and companion first. Keep the pack's name, the approximate time you selected it and any error text so our support team can locate the problem.

Ask support to investigate before buying the same item again. Send a screenshot of the access or balance issue instead of a full private conversation that does not help identify the missing unlock.

Questions and answers

Will my Premium plan unlock the entire private-pack catalogue?

Some packs need a separate token payment rather than being included with Premium. Inspect the charge for the pack you want before accepting the unlock.

Does opening a media pack create an image for my prompt?

A pack unlock opens media that already exists. To request a new picture, use the supported image-generation tool instead.

Should I expect encrypted chat because the feature is called Private Content?

Do not use the media title as an end-to-end encryption guarantee. Read our separate privacy information for data handling and any service-provider access.